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Rutland County Museum and Oakham Castle Online Shop Terms and Conditions         


The Terms and Conditions listed here relate to the use of the Rutland County Museum and Oakham Castle Online Shop. You agree to be bound by these when using the shop. If you have any questions please e-mail or

Product Description

We shall take care to ensure that all details relating to products on the website are correct at the time of your order. We endeavour to keep the website up to date but the information may not always reflect the exact position when you order.

Prices are in Pounds (£) Sterling, and include tax if applicable. VAT is only applicable to countries within the UK and European Union.

Our VAT registration number is 121725207

Placing an order

Orders may be placed using our online shop.  Placing an order requires you to submit personal information.  Please see our Privacy Notice overleaf for further information on how we process your data. You agree by placing an order that the information you provide is accurate and complete. If you order as a guest, we shall still ask you to enter certain information for processing your order. You will receive an e-mail notification from us to confirm that your order has been received. Please check your Junk folder in case the notification arrives there.


We cannot accept payment by cheque.


Please see our website for current details of charges for delivery to UK, Europe and Rest of the world.


We will endeavour to despatch your goods within 2 working days. UK customers should receive their items within 5 working days of the date of the order. Europe and the rest of the world customers should receive their order within 12-16 working days of the date of the order. If any item is out of stock, we will contact you to let you know when we expect to receive it. If you wish to cancel your order, please see the cancellation terms.

Changes and Cancellations

To make a change or cancellation after placing your order, please e-mail us at or with your order reference number.

The original debit or credit card used will be credited with the total price of the items, including any delivery charges. As long as the items have not already been sent to you, we shall process the refund within 20 working days following your cancellation in writing.

Returns and Refunds Policy

Should you wish to return an order that you have received from us, you must contact us within 14 days after the items have been received. If you have received damaged or incorrect items, or if you wish to return unwanted items, please notify us within the 14-day period in writing. Please quote your order reference number and contact or Please return the items to us within 14 days from the notice of cancellation date.

  • We recommend the items are returned by recorded delivery so that you have proof of postage.

  • We cannot accept responsibility for items lost in transit. 

  • We can only accept returns from the customer who originally purchased the items.


Items must be returned in their original packaging, stating the reason for the return and your customer reference number.

Please return items to Rutland County Museum, Catmose Street, Oakham, Rutland LE15 6HW.

The items must be returned to us before we can make a refund. We will not be responsible for the cost of returning the items to us unless they are faulty or delivered to you in error. A refund of the delivery costs you have incurred when returning the items to us, no greater than the original delivery charge, will be given in the instance of incorrect, damaged or faulty items. A refund will be processed within 14 days. You may also return items by bringing them to us, with your customer reference number in person. A refund will be processed within 14 days.


We are unable to offer a refund or exchange on items of pierced jewellery unless they are faulty.

Limitation of Liability

We will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either party when the contract for sale is formed. Nothing in this Agreement shall limit Rutland County Museum’s or Oakham Castle’s liability for death or personal injury caused by our negligence or breach of duty.

Governing Law

These terms and conditions are governed by English law. You agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.


We reserve the right to alter, amend, add to or remove all or any part of this Policy Statement at any time without notice, and any changes to this Policy Statement or any other terms shown on our website apply with immediate effect of being published. By continuing to use our website after any changes are displayed you indicate your acceptance of those changes.



Privacy Notice


Information (personal data) collected & processed: Name, Contact details, Bank details, Items ordered


Agencies & partners we might share the information with: Police, Local Authorities, debt recovery companies


Purpose for processing your personal data: For processing and fulfilling your order from our shop


Our lawful basis for processing the personal data:

Under the General Data Protection Regulation (GDPR), the legal basis we rely on for processing personal information for general purposes is:
Contract: The processing is necessary for the contract we have with you to supply you with goods or services.

Personal data disposal and retention:

We will only keep your personal data for as long as it is needed for the purposes of fulfilling your order or providing any refunds.  This will be no longer than 12 months.



Cookies are small text files that are placed on your browser. To see how we use cookies, please follow this link.


Your rights as a data subject:

By law, you have a number of rights as a data subject and this does not take away or reduce these rights. Your rights under the EU General Data Protection Regulation (2016/679) and the UK Data Protection Act 2018 applies.

All information is processed in accordance with the Rutland County Council data protection policy, please follow this link.


These rights are:

  • Your right to get copies of your information – you have the right to ask for a copy of any information about you that is used.

  • Your right to get your information corrected – you have the right to ask for any information held about you that you think is inaccurate, to be corrected

  • Your right to limit how your information is used – you have the right to ask for any of the information held about you to be restricted, for example, if you think inaccurate information is being used.

  • Your right to object to your information being used – you can ask for any information held about you to not be used. However, this is not an absolute right, and we may need to continue using your information, and we will tell you if this is the case.

  • Your right to get information deleted – this is not an absolute right, and we may need to continue to use your information, and we will tell you if this is the case.


Further information regarding to your data rights and how the Council will process your information please visit our website at


If you are concerned about how we process your personal data:

If you are unhappy or wish to complain about how your personal data is used as part of this programme, you should contact Rutland County Council Data Protection Officer in the first instance:


Data Protection Officer

Sue Bingham

Data Protection Officer

Rutland County Council

01572 758165


If you are still not satisfied, you can complain to the Information Commissioners Office.

Their website address is and their postal address is:


Information Commissioner's Office
Wycliffe House
Water Lane


We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorised access, disclosure, alteration and destruction. We have written procedures and policies which are regularly audited, and the audits are reviewed at senior level.

Automated decision making or profiling:

No decision will be made about you solely on the basis of automated decision human involvement) which has a significant impact on you. 


Changes to our policy:

We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on our website.



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